Budget Website Hosting And Customer Service
Published Saturday, August 2, 2008 by bloggerblognet83460 | E-mail this post
If you are going to a use low priced web hosting service, or budget web hosting, there is one service you should check out thoroughly first. If you get locked into a contract with a hosting service that does not provide the tech/customer service you need to run your business, you will be paying monthly fees for nothing.
Absolutely the most important service to check before you wave your credit card is Customer Service. This is all about tech service. If you are considering a budget hosting service, make sure that their tech support is 24/7. If not, consider what you are risking. Your business runs online 24/7. Your customers go to your site (24/7) to find information they need or to buy your products. They definitely expect to do this whenever they want to do it.
A good number of the budget hosting services have 6 or 8 or 12 hour delays before responding to your dilemma, but not all of them. You have to put in the time to find the good ones. Again, what are you risking if this hosting service has less than what you need to run a professional business online?
One way to check out any hosting service is to ask to their customer service department several questions. Call them during their published business hours, using the help numbers listed on their website. If you can't find phone numbers in plain site, try their "About Us" or "Contact Us" links.
Not there either? Start thinking about checking out other hosting services for what you need.
One last thing to try, if you still aren't convinced about the level of customer service provided by the service you are checking out, is good old email. Formulate two or three questions about their hosting service and send it off. If they cannot be contacted by email, run...don't walk! If you do not get a rapid reply with satisfactory answers, run faster.
If you ignore this advice, then you can expect no support when your site goes down or starts acting like it's obsessed. If you think about it, monthly hosting service fees for a few dollars do not have enough of a budget to have a large tech department, if any.
Dan Thompson is a veteran website designer and has used numerous webhosts in his time. Dan specialises in writing web host reviews, his latest article is a Hostmonster Review
You can view Dan's latest web hosting review at http://www.hostmonster-the-review.com
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